Privacy policy
Introduction
[Travomint] (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal data is processed lawfully, fairly, transparently, and securely in accordance with:
- The Personal Data Protection Law, Law No. (30) of 2018 of the Kingdom of Bahrain, as amended from time to time; and
- Any applicable regulations, decisions, orders, or other requirements issued pursuant to the Personal Data Protection Law.
This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you interact with us through:
- Our websites and booking platforms
- Our mobile applications
- Customer service channels (phone, email, chat)
- Social media pages we operate
- Marketing communications or promotional content
- All travel, booking, and related services we provide
- Any other tools, platforms, or systems used to provide the Services (collectively, the “Services”)
By using our Services, you acknowledge the practices described in this Privacy Policy and, where required under applicable law, provide your consent to the processing of your personal data.
Personal Data We Collect
Information You Provide Directly
When you interact with us, you may provide:
- Full name
- Email address
- Phone number
- Billing or mailing address
- Date of birth
- Passport or ID details
- Nationality & visa information
- Travel preferences or special requests
- Transaction and payment data
- Accommodation and itinerary details
- Communication history
We only request data necessary to provide or arrange your travel services.
Sensitive Personal Data
Collected only where necessary and in accordance with applicable law, including, where required, with your explicit consent, such as
- Medical or disability-related travel needs
- Dietary preferences tied to religion or culture
- Emergency/health assistance during travel
- Sensitive personal data is subject to enhanced protection in accordance with applicable laws and regulations.
Information Collected Automatically
When you use our Services:
- IP address
- Device type & browser information
- Usage data (pages viewed, time spent, clicks)
- Location information (if enabled)
- Cookies and tracking identifiers
Used to improve performance, security, and user experience.
Information from Third Parties
We may receive information from:
- Airlines, hotels, tour operator
- Travel insurance and car rental partners
- Payment providers and fraud-prevention systems
- Marketing and analytics services
If you believe that your personal data has been shared with us unlawfully, please contact us immediately.
Legal Basis for Processing
We process your personal data only where permitted under applicable laws of the Kingdom of Bahrain. This may include processing based on your consent, where consent is required, or where processing is otherwise necessary or permitted under applicable law for the provision of requested travel services, compliance with legal or regulatory obligations, fraud prevention, security, service improvement, and other legitimate purposes permitted under applicable law. Where required, we will obtain your express consent, particularly in relation to sensitive personal data or for specific marketing and optional service purposes.
How We Use Your Data
- Process bookings, payments & travel arrangements
- Provide tickets, confirmations & updates
- Support customer service needs
- Prevent fraud and enhance security
- Prevent fraud and enhance security
- Improve Services & personalise recommendations
- Send marketing communications (subject to applicable consent and opt-out requirements)
Marketing Communications
We may contact you with travel-related information, promotional offers, exclusive deals, newsletters, or other marketing communications in accordance with applicable law. You may choose to opt out of receiving marketing messages at any time by using the unsubscribe link included in our emails, adjusting your communication preferences in your account settings, or by contacting our Data Protection team directly.
Opting out will not affect your ability to receive essential service-related communications such as booking confirmations and travel updates.
Sharing of Personal Data
- We share Personal Information only as necessary to provide our Services or as required or permitted by applicable law.
- We may disclose your Personal Information to the following categories of recipients:
- Airlines, hotels, and other travel service providers involved in facilitating your booking.
- Visa and immigration partners assisting with travel documentation and compliance requirements.
- Payment processors for secure transaction processing and fraud prevention.
- Trusted contractors and service providers, including IT, hosting, support, and analytics providers, subject to appropriate confidentiality and data protection obligations
- Government authorities, regulatory bodies, and law enforcement agencies where disclosure is required or permitted by applicable laws or legal processes.
- We do not sell your Personal Information.
International Transfers
- Where Personal Data is transferred outside the Kingdom of Bahrain, we will ensure that such transfers are carried out in accordance with the Personal Data Protection Law of the Kingdom of Bahrain and applicable regulations, decisions, and requirements governing international transfers of Personal Data
We implement appropriate safeguards to protect your Personal Data during international transfers, which may include, where applicable:
- Transfers to countries or territories recognised or permitted under applicable Bahraini laws and regulations.
- Appropriate contractual safeguards or other legally recognised mechanisms for transfers outside the Kingdom of Bahrain
- Additional technical and organizational security measures to protect Personal Data during international transfers.
Data Security
We implement appropriate technical and organizational measures to safeguard your Personal Data, including but not limited to:
- Encryption protocols and secure server environments
- Access controls, authentication procedures, and continuous system monitoring
- Staff confidentiality obligations and ongoing data-protection training
- Regular security assessments, audits, and risk-mitigation reviews
In the event of a Personal Data breach or violation, we will take appropriate measures and provide any notifications required under applicable laws and regulations of the Kingdom of Bahrain.
Data Retention
Personal data is retained only as long as necessary for:
- Booking fulfillment
- Legal/tax/accounting obligations
- Legal/tax/accounting obligations
- Fraud prevention & dispute resolution
After this, data is securely deleted, destroyed, or anonymized, subject to applicable legal retention requirements.
Cookies & Tracking Technologies
- We use cookies and similar technologies to support the operation and improvement of our website, including
- Ensuring essential site functionality and security
- Enhancing website performance and analytics to improve user experience;
- Personalizing content and remembering your preferences.
You may manage or disable cookies at any time through your browser settings. However, certain website functions may not operate correctly if cookies are restricted.
More detailed information about the types of cookies we use and how they are managed is set out in our full Cookie Policy available on our website.
Children’s Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly process children’s Personal Data without obtaining any consent or authorization required under applicable law.
Changes to this Policy
We may update this Privacy Policy from time to time. Changes take effect once posted with a revised “Last Updated” date.
Contact Us
For privacy questions, requests relating to your Personal Data, or complaints:
